Sina Technology News August 6 morning news, the Ministry of Industry, today issued a notice on the quality of telecommunications services (the \points; handled 19,170 complaints about telecommunications services people, the telecommunications complaints accounted for more than 30.1%,uggs on sale, 42.3% China Mobile,ugg outlet store, China Unicom, 27.6%.
fee dispute is still the major cause of user complaints, accounting for 43.5% of the total complaints; followed by customer service, accounting for 38.3%, up 1.1 percentage points the previous quarter, involving corporate misconduct complaints increased publicity ; network quality complaints accounted for 18.2% of the total, down 0.6 percentage points sequentially, involving mobile Internet and fixed broadband services network quality complaints were declined.
the second quarter, telecommunications services,ugg bailey button, satisfaction with 79.4%
\National telecommunications network and Internet operating normally, the network connection rate over 95% failure rate of 97% fixed over time, the main indicators of the telecommunication service specifications. Telecommunications service customer satisfaction was 79.4 points, up 0.8 points over the first quarter.
Shanghai World Expo has withstood the telecommunications network over a long time, the test of large telephone traffic,ugg sale uk, maintaining a smooth communication.
flood disaster emergency communication support smooth. Several provinces in southern China suffered a serious flood situation, the communications industry rapidly organized repair and emergency communications, dispatch repair personnel 79 624 passengers, repair vehicles, 24,447 times, and provide oil-8566 platform, sending emergency text messages 13,620,000 timely restoration of damaged facilities to ensure the production of disaster rescue and relief and communications needs of all aspects of life.
fee dispute complaint of the total 43.5%
\website and other channels, it received 19,170 complaints about telecommunications services visits, quarterly user complaint rate was 17.3 (times / million users), down 1.2% the previous quarter.
the second quarter, telecommunications companies based on the statistics of the user complaints, accounting for more than move the complainant 30.1% 42.3% China Mobile, China Unicom, 27.6%.
2010 foundation of the second quarter telecom business users complaint classification tables, the basic telecom businesses were included in the complaint amount of users to work with value-added telecommunications business complaints. (Source; Industry and Information Ministry website)specific complaints in the content, user services, 38.3% of the total complaints, up 1.1 percentage points the previous quarter,ugg online, telecommunications companies involved in business there is a lack of publicity of complaints increased.
network quality complaints accounted for 18.2% of the total, down 0.6 percentage points sequentially, involving mobile Internet and fixed broadband services network quality complaints were declined.
controversial aspects of the complaint charges accounted for 43.5% of the total, although down 0.5 percentage points the previous quarter, but the phone built-in suction fee charged software problems and errors in individual issue areas is still concern of the community.
the second quarter off the phone Jurisprudence site 15 000
\voice and value-added services such as mobile phones built-in services and charges conducted a concentrated sample of dial test. A total of 47 prosecuting illegal businesses, the main problems is the charge tips are not standardized, the business name does not match with the actual content such as.
provinces (autonomous regions and municipalities) Communications Authority for violating the \
the second quarter, the Ministry of Industry and mobile phone pornography further special action remediation work under the unified arrangements of the three basic telecommunications enterprises with access to site investigation and 1.759 million, close does not record more than 3,uggs for sale,000 sites, close or shielding phone Jurisprudence site 15000,ugg australia sale, troubleshoot access service 743, and return the server layers of sublease access provider 89, and return phone on behalf of the partners, 237 fee. (Lee implicit)
> Related: MIIT: Telecom Services in 2009 there were three major problems the Ministry of Industry and Information Notice on the quality of telecommunications services, Ministry of Industry informed the third quarter, telecommunications service quality complaint rate decreased相关的主题文章：
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